Returns & Exchanges
At Zoe Sydney, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, we offer a 30-day return window for all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items with all original tags attached and include the printed return slip inside the parcel to ensure fast processing.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or post office.
Receive Your Refund
Once our team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing