Frequently Asked Questions
Everything you need to know about shopping with Zoe Sydney.
How long does shipping take?
Standard shipping within Australia typically takes 3-5 business days, while international orders can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.
How do I find my correct size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact us within 1 hour of placing your order if you need to make any changes or cancellations.
Are your materials sustainably sourced?
At Zoe Sydney, we are committed to ethical fashion. We work closely with our manufacturers to source high-quality, durable fabrics that are designed to last for seasons to come.